Two new options are now available to you in the service Road Planning. This is just one example of how we are responding to your wishes. In concrete terms, these changes involve:
• Amending or cancelling a pre-notification
From now on, after the terminal has rejected the amendment or cancellation of your pre-notification, you will be able to submit a new change or cancellation as a road haulier. Previously, the status in Road Planning remained ‘rejected’ after the first attempt. This issue has now been resolved. This option naturally applies only for terminals where the system supports the amendment and cancellation of pre-notifications. You can use this convenient overview to review all the functions available in Road Planning, as well as at which terminals you can make use of them.
• Improved terminal status
Road Planning makes it even easier to view the terminal status of your containers. When the terminal changes the status of a pre-notification to ‘accepted’ after initially rejecting the pre-notification (or vice versa), this will be visible in Road Planning. Until now, the original status would remain displayed on the screen indefinitely.
Please note!
Your assigned time slot may be different than requested
The terminal will sometimes assign you a time slot other than the one you requested. This can happen when a time slot is already full, for example, or when there is maintenance work (such as on technical systems) scheduled at the terminal. Practical experience has shown that road hauliers are not always aware of when the time slot they receive differs from the one they requested. As a result, drivers sometimes arrive at the terminal at the wrong time. We therefore recommend you always double-check the time slot you have been assigned. This will prevent you from dispatching your driver to the terminal at the wrong point in time.
