In the event of an unexpected Road Planning fault, you can now use a useful back-up service to pre-notify and therefore continue working. Rotterdam World Gateway (RWG) is the first terminal for which you can use this back-up service. Other terminals will follow at a later date. Portbase aims to provide you with the best possible service at all times.
Niels Dekker, Public Affairs & Communications Manager at RWG, explains: “For us, this back-up service means that the service provided is becoming even more reliable. Not only can the operation simply continue in the event of a fault to the Port Community System, but road hauliers can still make appointments and pre-notify containers.”
Link for access and password requests
The Road Planning back-up service can be accessed through the following link.
This link can only be used from one hour after the regular service have gone offline. We recommend that you request a password in advance. This can be done at any time using the same link, and will allow you to use the back-up service straight away if necessary.
How it works
In the back-up service, you will need to enter all the necessary details to pre-notify your visit and container(s), just like in the regular Road Planning system. You will then receive an e-mail providing delivery and collection details. Pre-notifications submitted through the back-up service are not visible in the PCS. To guarantee availability, the back-up service is completely separated from the PCS.
Be prepared and request your password for the
back-up service today.
