Secure Chain – Inland Operators
New container release process for import containers
The Secure Chain is the new safe and reliable way to release and collect import containers at the Port of Rotterdam.
Inland operators
With the introduction of the Secure Chain, your client will no longer receive a release from the carrier by email with a PIN, but rather digitally in the Portbase Port Community System. The collection rights for the container will then be passed on to you digitally. You will receive notification of this in the Hinterland Container Notification (HCN) Portbase service.
How it works
Your client will authorise you to collect the import container(s) from the terminal. You will no longer receive a PIN. The authorisation will appear automatically in the Hinterland Container Notification (HCN) Portbase service via a preliminary pre-notification to the terminal. You only need to finalise this pre-notification and then send it. It will thus automatically become part of your pre-notification.
Appointing the Executing Charter
If you want to transfer the right to make a pre-notification to another transport company (subcontractor), you can easily do so in HCN on the Shipment tab. The following applies for road transport: if you are pre-notifying the container yourself, but transport is being carried out by a charter, please do not forget to fill in the ‘Executing Charter’ field correctly; an incorrect entry will mean that the executing carrier does not have access.
Procedure for shippers and forwarders
Your client (the shipper/freight forwarder/importer) will also work in Portbase within the Secure Chain. They will use the Cargo Release Manager or Cargo Controller service for this purpose.
Answers to
FAQs
Is your question not listed here? Chances are it is on the Secure Chain support page.
This depends on your role in the chain. Go through the steps in the decision tree to find out which steps you need to take to remain active in the import container release process.
View the table with the differences here.
Unfortunately it is not possible to get priority.
Are you already a Portbase customer? Then you can log in with your IAMconnected details and immediately request a service. You can read more information about requesting a service here. Are you not yet a customer? Then you first go through the registration process. Click here for more information about this process.
After you request a service, you will receive a confirmation email. If you have not received this, please check your spam folder. Didn’t you receive an email here either? Then you can contact us at service.request@portbase.com. As soon as your service request has been approved by your authorized signatory and Portbase, it will automatically appear under ‘your current services’ in the IAMconnected home screen.
